FAQs

At bmiMD, we’re more than just a weight management solution—we’re your dedicated partner on the path to better health. By combining cutting-edge technology with the expertise of US based pharmacy partners, we provide seamless, personalized support tailored to your unique needs. We understand that achieving your wellness goals is a multifaceted journey, and we’re committed to making it as smooth and effective as possible. Together, let’s embrace this transformative journey towards a healthier, happier life.

bmiMD warmly welcomes everyone, regardless of gender. To access our services, you need to meet the following criteria:

– You must be 18 years old or older.
– You must reside or be physically present in one of the states where we offer services.
– You must have a demonstrated medical need for treatment. For certain conditions, this may necessitate recent lab results (we can assist with diagnostic lab work if required).

The American Board of Obesity Medicine recommends treatment guidelines for patients with a BMI > 30, as well as those with weight-related co-morbidities and a BMI > 27. These co-morbidities recognized by the American Board of Obesity Medicine include:

– High cholesterol
– Fatty Liver Disease
– High Blood Pressure
– Obstructive sleep apnea
– Pre-diabetes/Type 2 Diabetes/HbA1c above 5.7

STEP 1: Place your order online by selecting your program. Complete your medical questionnaire (link emailed and accessed via the patient portal) and connect with your physician. No need to wait weeks or months for an appointment with your medical specialist.

STEP 2: Once your prescription is approved, your medication and supplies are shipped directly to your door from our US-based FDA 503A licensed partner pharmacy (3-5 business days).

STEP 3: Enjoy comprehensive support throughout your treatment journey. This includes medication, supplies, diet tips, and rewards. As a bmiMD member, you’ll have instant access to chat with your board-certified physician or a customer service team member 24/7 to discuss medication management, refills, and more.

For our Semaglutide + B12 Complete Program, we offer services in all states except: Alabama, Arkansas, California, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, and South Carolina.

For our Tirzepatide Complete Program, we provide services in all states except: Alabama, Arkansas, California, Hawaii, Kansas, Louisiana, Michigan, Minnesota, and Mississippi.

We are dedicated to expanding our coverage to include all states soon!

GLP-1 activates GLP-1 receptors in the pancreas, enhancing insulin secretion and reducing the release of glucagon. This reaction leads to glucose homeostasis, which triggers your body to burn fat for energy.

We work with a third-party compounding pharmacy to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file.

Program costs displayed on our website include the medication costs (if approved by your provider). For your convenience, you are only billed once per-month for the total cost of the program.

Your bmiMD doctor will review your medical history and questionnaire to determine if you are a good fit for the program. During your virtual consultation, our providers will discuss the program’s benefits and answer any questions you may have.

After your order is submitted, your card will be authorized for the program total. You will then receive a HIPAA-compliant medical intake form via email. Our board-certified practitioner will assess your completed intake form. If you are deemed eligible, the authorized charge will be processed.

If you are not eligible for the program, the authorized hold will be released, and you will not be charged.

Similar to a traditional clinic, payment covers the provider’s services and time during your telehealth appointment. Payment does not guarantee a prescription.

Once your bmiMD medical provider reviews your intake form and confirms your eligibility, it will be sent to the pharmacy for processing. Typically, the process takes about 3-5* business days from start to finish for your medication to be delivered to your door.

No, we do not accept insurance at this time.

No, insurance is not required.

No, not at this time. If you would like for us to complete a HSA or FSA form, please provide the form via patient portal upon completion of your virtual visit.

Prescriptions completed and sent to the pharmacy by our practitioners are non-refundable.

If you encounter any issues with your order, please reach out to our support team directly via email at [email protected]. To ensure proper resolution, kindly notify us within 24 hours of receiving your medication.

Please email [email protected] and our dedicated support team will coordinate accordingly.

You can do so by logging into your bmiMD patient portal. Log in using your credentials and click on “ My Subscription/Update Billing “ and update your payment information. If you have any additional questions, feel free to reach out to our support team by email [email protected]

Unfortunately, once the intake form is filled out and medication is prescribed we cannot place a hold on the medication. Please inform the support team via email prior to completing your current intake refill form to avoid any inconveniences.